Tuesday, June 28, 2011
I live in a house that may be well over 100 years old. In those days they started small (as in "shack") and built out and up. The above photo is of an outside wall exposed during a recent reno to put in a patio door. Once the outside facade was removed the patchwork pieces of scraps that once enclosed an old doorway were revealed. Being one that admires "make do" ingenuity I went "cool." But to the carpenter on the job, it seemed more like a mess.
I had asked the carpenter before the work began what would be involved and how long it would take. His response has stayed with me since... "We won't know until we get in there."
I've worked on the communication end of Total Quality Management (TQM), Business Process Re-engineering, Six Sigma programs for government, high tech and academic institutions. What has been consistent throughout all change management activities, is that it is a top-down process of discovery, learning and continuous communication rather than a rigid plan based on predetermined judgment. Because what may have seemed clear-cut during the planning stages can all change after you begin to remove the layers. Once you begin to reveal the structure of what had been done before, you are then in the position to assess the workforce needs, the time and support tools required.
Just like taking down an old wall to install a doorway.
Okay, I'll lighten up tomorrow. Three Stooges anyone?
Posted by Rand MacIvor at 7:30 AM